To help us improve this website, we'd love to hear your feedback. Press Guide on your remote control; Highlight the program you wish to record; Press Rec or Record. If the green link light is off , check which type of connection you have: Follow the appropriate instructions below. When connections are attempted between your TV, your video cable and your digital box they can sometimes fail resulting in this error message. Record up to 5 HD shows at once from any room in your home with just 1 PVR. If the digital box is plugged into a power outlet: Ensure it’s a working power outlet by testing with other electronics, Try plugging the digital box power cord into another outlet, Unplug the digital box power cord from the outlet and plug it back in, Try reseating: unplug and replug the cables at the digital box, wall and modem, Try a different ethernet cable if possible, If the Link light comes on, reboot the box (simply unplug it, then plug it back in), Check to see if the HPNA light on your modem is on, If the light is off, verify all the connections are secure, If the HPNA light comes on and the Link light is on, reboot the digital box (simply unplug it, then plug it in again), If you have an ETHERNET connections, try reseating the cables at the digital box, wall and modem ends, If your connection is COAX, ensure all the connections are tight, Reboot your digital box. If the problem affects all of your Digital boxes: If you still do not have TV service on any of your digital boxes, please call us at 310-MYTV (310-6988). For more information, refer to HDMI troubleshooting. Instructions for restarting your Optik system. Your receiver will automatically find the router and connect to the Internet. If the Link light is still off, try rebooting the gateway and then reboot the digital box. Learn how to program your remote, set up your TV account, and more. Powerful, fast and ultra responsive, the 4K PVR lets you watch and record in astonishing 4K quality. Please allow a few moments and try again. HD PVR is offline . The amount of time it takes depends on how many recordings there are. Record up to 5 HD shows at once from any room in your home with just 1 PVR. The application you have tried to access is temporarily unavailable. To troubleshoot this issue, please make sure you: 1) Have a My TELUS account and have completed registration. Netflix, YouTube) or in our Video On Demand storefront. The most common one is seen within applications (i.e. This error is due to a backend account linkage issue. Record Optik 4K programs with a PVR. HD PVR is offline . I am getting the following messages on my Telus Optik TV: When trying to access recordings: "Recordings list is unavailable. Simply allow the PVR a few moments and it will be ready on its own. Get Our App! If they are not on, unplug the cable and plug it back in again. for PVR content, I use SlingBox with the SlingBox player. "Something unexpected happened. Most issues you'll encounter with your TELUS digital set top box (PVR) can be solved using one of the solutions below. One PVR gave me a red X - not sure how to fix that. How to find and install the Optik TV app for mobile devices, Features, functions and facts about the Optik TV app on Android and browser, Instructions for pairing a remote with Optik TV, Add or remove channels and theme packs using a remote or computer. Contact us and we will re-enable them for you. For the non-working box(es), select which of the following best describes what you’re seeing? Self-install options available for additional digital boxes. Apple iPhone, Samsung Galaxy and Google Pixel), high speed internet on Canada’s fastest network, flexible home and mobile phone plans, IPTV with live tv streaming, on demand content, the largest PVR capacity and much more. PVR is starting, please wait... After rebooting the PVR, it can take a few moments to be ready. If the issue persists, a reboot of the affected digital box may be required. 2) Are subscribed to TV services if you are trying to access the Optik App/Pik App. (on a 2 year service agreement), Compatible with all Optik TV digital boxes and PVRs, Programmable to function with most televisions or amplifiers. Ranked #1 in customer … Connect one end of the Ethernet cable into the Ethernet port on the HomePlug adapter. If the Link light is still off, please call us at 310-MYTV (310-6988). Only comes up in a specific model of our PVR's. Record up to 5 HD shows at once from any room in your home with just 1 PVR. It is important to reboot the equipment in a specific order. Access a wide range of apps including Netflix, TED and Stingray Music Store up to 100 hours in 4K or 400 hours in HD of your favourite shows and movies, Access a wide range of apps including Netflix, TED and Stingray Music. Disconnect the power cord from the back of the box; Wait 2 minutes; Reconnect the power cord to the back of your digital box; The digital box will be ready when both the Link and Power lights are on Many have wifi now to make life more comfortable for loved ones. Troubleshoot common error codes on Optik TV. Contact us and we will re-enable them for you. 4K PVR. Restart your modem, PVR and digital boxes – in this order: Unplug the modem, wait 5 seconds, then plug it back in, Once the modem is running, unplug and plug in the PVR, Then, if necessary, unplug and replug any other digital boxes that were not working, If there are still some TVs not working, go to. Record a single episode. I used an iPad for viewing Optik content.... otherwise consider an HDMI connector to hook up your device to room TV. No seriously, do it! If the digital box is plugged into a power bar: Check to see if other electronics plugged into the power bar have power. My pvr is saying it's offline yet it's recording and playing recorded shows as usual. The amount of time it takes depends on how many recordings there are. If you are still experiencing a problem please call us at 310-MYTV (310-6988). These errors can be random and sometimes more frequent but can often be resolved with a few simple troubleshooting steps. Saying it's offline? Please contact us to assist you. Pressing "OK" on your remote will bring Live TV back. 1 PVR is starting, please wait... After rebooting the PVR, it can take a few moments to be ready. At this time, the digital box is attempting to connect back to our TV center. I'm able to watch tv but not pause or rewind live tv nor access any pre-recorded shows." Below are Optik TV's most common error codes and simple tricks for fixing them. Review our privacy policy for details or change your cookies preferences. This thread's discussion is locked. Monthly rental Telus.com - PHONES, INTERNET AND TV ON CANADA'S FASTEST NETWORK | TELUS - TELUS offers the newest phones from the brands you love (incl. When your digital box and PVR become out of sync, recordings will be unavailable. Please enter a registration / activation code, Digital box should register automatically after a few moments if you acquired the digital box directly from TELUS. The HD light on the PVR is blue and on. A reboot of the PVR should resolve the issue. Details about using your Optik 4K PVR to record content. After rebooting the PVR, it can take a few moments to be ready. You can record up to 6 programs simultaneously from anywhere in your home on your TELUS Personal Video Recorder (PVR). To help us improve this website, we'd love to hear your feedback. Most issues you'll encounter with your TELUS digital set top box (PVR) can be solved using one of the solutions below. Simply allow the PVR a few moments and it will be ready on its own. Contact us and we will re-enable them for you. By Continuing to browse this site you permit us and our partners to place identification cookies in your browser and agree to use of cookies to identify you for marketing. Please try again later (LP1008)." to express yourself online. Are all the cables connected to your devices securely engaged? Is the Optik TV digital box and your television plugged in and the power turned on? Can I watch dvr recordings offline ? TELUS Support. If the HPNA light is not on, check the connections and retighten if any are loose, If you are connecting via ETHERNET you should see the Ethernet lights on. (Simply unplug it, then plug it in again), If the box is still not working, please call us at 310-MYTV (310-6988), Confirm that your Internet is working by surfing to a favourite website.

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