Sad that our old refrigerator is still in perfect condition since 2014, but this Samsung we purchased in 2017 freezes all the time. You can tell if the ice maker heater is faulty by feeling the temperature at the bottom of the ice maker using your hand. Anyone know the email to get SAMSUNG to RESPOND/RECALL/FIX these issues? This keeps happening to me. Ice cube makers are a modern convenience provided with many side-by-side refrigerator models. Pay a lot of money for junk. Check it out when you can. What the Samung tech told me is that there is a portion of connection hose that had issues with being exposed to frosting. The ice maker on the fridge keeps freezing! I would like to look more into this for you. This website was created with a purpose to help our visitors to find proper information about appliance and home repairs. It is now out of warranty and I can not get a decent response! So, verify that the feeler arm is not jamming the ice maker; if it’s raised, lower it down to activate your ice maker. And finally, if your fridge model has dual ice makers with separate Ice Off icons but only one control button for both, just tap the button repeatedly to turn the Ice Off icon off. If removing the water filter did not fix the low water pressure issue, then your water filter system is not right. Some filter systems, such as the Reverse Osmosis type, cause water pressure to get too low. For “old ice makers”, however, it’s not strange to experience issues within the first five years of usage. I received a call from Samsung office of the president the other day and the woman told me the only thing she would do for me was to set up service at MY cost. So, take care of your ice makers, clean it often, and remember to change the water filter once or twice a year. On the ice maker, just above the ice bin is a feeler arm that acts as a safety measure to prevent further production of ice once the bin is full. We have a 2017. We spent $3400.00 on this fridge and it feels like we bought junk. I'm beyond frustrated at this point. Refrigerator Ice Maker Quit Working – How To Fix Samsung RFG298HD. I have a Samsung twin door fridge and it’s stopped cooling and it stopped making ice and freezing . Major issue – frozen ice maker. I'd like to join that class action suit. ONLY FIX is to defrost the box and have the whole process start again. There is a facebook group called SAMSUNG REFRIGERATOR RECALL USA NOW that has been very helpful. I have to pull/ remove the ice making unit out of the refrigerator to extract the stuck ice out of the freezer tray. ©2020 is a participant in the Amazon Services LLC Associates Program, An affiliate advertising program designed to provide a means for website owners to earn advertising fees by advertising and linking to and any other website that may be affiliated with Amazon service LLC associates program. Have to get ice off outside of unit before it will start again. But if the feeler arm is stuck i.e., raised, no ice will be produced even if the bin is empty. and reset it, only to have it happen again a couple days later. The Samsung washer and dryer brand are also junk. Some Family Hub freezer models have an Ice On icon in the Fridge Manager app, just leave the Ice On icon lit to make some ice. We spent $3400.00 on this fridge and it feels like we bought junk. But preventive maintenance is only required for “old ice makers” ; otherwise, if your fridge is recently installed, it needs about 24 hours to cool down to proper temperatures for enough ice production, so don’t fret. I called Samsung and they sent our a repair guy who replaced the ice machien completely. I have the same problems with my ice maker freezing and not working. I don't know what else to do at this point. I am frustrated with it! I'll never buy Samsung again. RF23HCEDBSR - Do refrigerators only last 3 years now? If your beloved Samsung refrigerator ice maker is not dumping this amount of ice cubes per day, then it needs some technical servicing. If it’s warm, the ice maker heater is probably malfunctioning, and you need to call a technician. - 908107 - 79 I need a new bucket since that has cracked multiple times due to being frozen. They claim to stand behind their products but thus far, I have had no offer to make this right unless I PAY again out of my OWN pocket! How nice. RF30HBEDBSR MODEL SAMSUNG REFRIGERATOR Freezing and Ice Maker Freezing, Re: RF30HBEDBSR MODEL SAMSUNG REFRIGERATOR Freezing and Ice Maker Freezing. Can I have any ticket numbers associated with this? I've had the same issue and Samsung is unable to give any estimate of cost to service to fix other than base rate is $300/hr plus parts .. great fridge but can not recommend due to ice maker issues. The issues are not with the maker making ice, it's with the box itself frosting over, blocking the fan from cooling the ice in the bucket causing it melt and then the frost overtaking the maker stopping it from making it ice. So, check the freezer temperature and set it to a lower setting. I know there is a class action law suit shich I will get 20.50 cents and the lawers will get millions. Samsung paid for a repair 4X! I called today and they want to send out another repair guy. But if it fails to switch off, the ice maker gets too hot to make any ice. Other causes of little or no ice production include dirty water filter leading to small, cloudy or clumped ice, high mineral deposits in the water, and frozen inlet tubes. What finally addressed it for now is replaceing not only the icemaker itself but there is a module that it connects to in the back of the icemaker. Loved their cell phones, but I'm all Apple now because I was so angry with their customer service. Mind you, this company is completely aware they sold these refrigerators and continue to sell them with defective engineering and design. Samsung is NO HELP. I just spent 45 minutes on hold before I was able to talk to someone at 800-SAMSUNG, only to be given the same run-around -- that I am NOW out of warranty and must pay for at least 2 additional repairs before Samsung will even consider any "alternative" measures. Absolutely disgusting!! While I am writing this post, I am listening to the constant beeping of my fridge due to having put it in forced defrost mode. In fact, do not expect any ice if the freezer temperature exceeds 10 degrees. Your fridge’s icemaker may be turned off due to the following: 1. Have the same model year. I paid nearly $2000 for this refridgerator and feel as though I threw my money away on it. How To Test? Before you suspect the ice maker is faulty and needs to be replaced, the ice maker may NOT be working properly because of the following issues… 1. Then it started again!! If you hear humming sound coming from the back of the fridge when ice maker should filling up with water and nothing happening, then most likely the inlet valve is clogged. So, test the ice maker to see if you are dealing with the water supply issue: Just pour 4 ounces of water into your ice maker’s mold then give it two hours, and if it makes ice, then you are dealing with water supply issue: If there’s no water coming from the dispenser at all, then probably the water line is not connected. They should do what they claim they do and stand behind their product and make this right! In line with manufacturer specifications, Samsung refrigerators should make about 120 ice cubes per day. The Ice Off icon. RF23HCEDBSR - Do refrigerators only last 3 years now? We've always had issues with the top icemaker. Learn how your comment data is processed. Nodel DA97-152117A been doing this since purchase has there been no recall to fix this issue? I should have looked at this sooner and realized this is a product problem as at first I though it was just my fridge. We bought this refrigerator NEW in 2015 - repeated issues. Then it happened again. We were so excited and fell in love with it.....then it stopped making ice all of a sudden. For the past year I have been having ice maker issues. Not able to remove ice bucket. With the right knowledge of ice maker functioning, you can easily fix these issues without the need to call in the nerdy technician. I can not pay $500 to  have it repaired and from what I read the repairs only last for a little while and then we are back to the same issue at hand. I also have the French door fridge with the same ice maker problems. A refrigerator ice maker freezes up and does not dispense ice cubes because of the Freezer temperature is too cold, Water filter issue, High or low water pressure, Water line positioned incorrectly, Defective ice maker, Faulty water inlet valve, Water supply line frozen, or the Ice fill tube is frozen. Before you bring out the big guns, verify that the ice maker is on. We have been having issues with our icemaker freezing up over the last year. Oh I tried all the 'solutions' none worked. I have tried the forced defrost, ran it ten times in a row. The ice machine leaks so much, that it now leaks down the inside wall of the left fridge door. RF23HCEDBSR. And Best Buy conviently does not cover the ice maker as a lemon part. We purchased our Samsung 4-Door Flex Family Hub fridge on 11/12/17. Only solution is manual defrost about every month. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Please help- we have repeatedly fixed this refregerator from SAMSUNG - Double Door with Flex Zone horizontal drawer and Big Lower Freezer Drawer model. This site uses Akismet to reduce spam. This worked for about a week or so. It's laughable you telling people to replace their water filter or check the water pressure. Looking at the internet there are hundreds of people with the same problem and have not had any luck with fixing it. We purchased Feb 28, 2017 and the refrigerator is out of warranty. Nothing is easy )) But you need to follow steps mentioned in the article. I have also tried unplugging the refrigerator overnight. I think I have given them enough of my hard earned money. The door now squeaks when we open it and my food inside sometimes gets wet and mushy. Before you bring out the big guns, verify that the ice maker is on. A clogged water inlet valve may reduce the pressure of the water, so less than 6 ounces of water is supplied to the ice maker. Re: Refrigerator Ice Maker Issues RF28JBEDBSG/AA. Make sure you use the best water filter system. I opened the ice maker and noticed that the ice had completely frozen together and started backing up into the ice machine. Your fridge’s icemaker may be turned off due to the following: Most Samsung refrigerator models come with an Ice OFF icon that lights up to indicate that the ice maker is switched off.

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