I paid 1750 for carpet that is 10 months later matted down and unraveling. Thank you, -Luna Customer Care. I had the house prepared, and they were able to move the rest of the big furniture that I did not move and worked around that. Review #2085236 is a subjective opinion of poster. Please send an email to care@***.com with your contact information, and we'll get in touch with you ASAP. He just wanted to check if there were any other questions he could answer for me and I ended up going with them. Sohail, we understand that your time is valuable, and we sincerely apologize for the inconvenience. Not only did they take my floor without my approval, they are seriously scamming people. Costco is not responsible for content provided by third party sites. I have never had any mold in my room and of course this raises an issue on the flooring that we were advised was the best product if water ever did get in. We did not authorize for them to take the floor. Kurt, we take your concerns seriously and will be in touch with you shortly to discuss a resolution. Everything was done in one day so it was awesome and the installation was very good. It’s top-notch. There are air pockets where the floor in uneven so it pops when you walk over it. Thank You for Your Reply! All installations are covered by a limited two-year warranty. Shipping You can also use a product designed for LVP flooring, but always rinse using a fresh mop head afterward, even if the product says “no-rinse.”  The overuse of soap on your floors will quickly cause buildup that can trap abrasive dirt particles and cut down shine. They were 100 to 150 square feet short to finishing the whole project, and there was a delay to get them back in stock. Wide variety of patterns & colors, in plank flooring & floor tiles. Then, we downgraded to the 2-year carpeting and kept the higher-grade vinyl flooring and that worked well for us. I would avoid doing business with them. Sign up to receive ideas, tips and inspiration. I have cleaned it so many times since I move in 4 weeks ago. Review #2166397 is a subjective opinion of poster. Most experts will answer this question with a strong “no.”  Steam mops drive moisture down between the planks, which is exactly what you want to avoid. We work closely with qualified flooring contractors throughout the USA to provide installation and repair services for home flooring products. Linda, we’re disappointed to hear that you’re going through this, and would like to further assist you. This is such a serious issue. Enjoy reading our tips and recommendations. Thank you, -Luna Customer Care. Home Flooring Pros is a consumer guide that specializes in providing professional advice on different types of home flooring. People have been calling and I’m just trying to return the call to confirm. Luxury vinyl plank flooring or LVP is an inexpensive way to breathe new life into a room. The algorithm is subject to change in future. L Luxury Vinyl Plank Flooring (20.06 sq. I don’t know if the cleaning crew put something on the floor before we moved in but I can not get rid of the streaks; we have lived in the new home for a month and I have more scratches and tears than I have ever had in any flooring. We got an estimate from other companies, but we didn’t like the estimate we got from them. Luxury vinyl tile (LVT) consists of two collections: Luxe Plank and Vivero both offer resilient flooring benefits and tile or plank-shaped designs to meet your needs. Free quotes and in-home design consultations are available. Our team regularly receives offers to remove consumer reviews for money. The quality is very nice. Nonetheless, I was happy with the final product and the installers. He said to call him and I did. They... Our living room floor was started Tuesday and it is now Saturday. Told me they would call their manager for me to speak to after saying they installed carpet with quarter round all the time, but all ran out and jumped in their van and left without telling us. Vous vous trouvez actuellement sur le site United States (English) d'Armstrong Flooring. Another option for daily dust removal is a vacuum cleaner. There are several stick and canister vacuums on the market designed with these features. As an added bonus they didn't have the proper materials to do the job when they arrived and didn't clean anything before leaving. Unsubscribe at any time. Thank you, -Luna Customer Care, Dear customer, we’d like to assist further, but we can't locate your account. Review #2133012 is a subjective opinion of poster. Dear Ben, we sincerely regret to hear that your sales experience was not what you expected. What can we help you with? The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. x 36 in. The stores had so much to choose from, and they had anywhere from the lowest grade to the best kind. Sheet vinyl is the kiwi classic low maintenance and cost-effective flooring option. Evoke Flooring | 2020 Laminate Flooring Review, How to Install Vinyl Sheet Flooring | Tools, Tips & Tricks 2020, DuChateau Flooring Review | 2020 Flooring Review, Best Engineered Wood Flooring – Top Brands Reviewed, LifeCore Flooring | 2020 Hardwood Flooring Review. I have not been able to get it fixed, they keep telling me they are looking into it. They pulled up a section along the tack strip and they voiced this flooring SHOULD NOT have been installed down here. No idea what is happening or what will happen. Add To List Click to add item SuperFast® Legacy Floating Vinyl Plank Flooring Multi-Width x 48" (18.77 sq.ft/ctn) to your list. When a manager called us we were told that we have to pay for flooring we do not have and new flooring to be installed. The vinyl installer picked it up and he had to go probably an hour round trip. I have Shaw Coretec LVP flooring that was already in a new build spec house, I bought. It's easy with Luna. Read our Terms of Use and Disclosures page for more information. I signed a contract with Luna carpet to have laminate floors installed on Monday, August 17, 2020. I said, “You guys had already done that. The company offers free quotes on its website and has financing options available. Then we get to work. We had them check another area where the tack strip was and this was also with moisture. I am still waiting for a call back to have the job completed. Please email your account and contact information to care@***.com, so we may provide further assistance. I'm very satisfied and once my friend has finished doing his business, he's gonna be calling Luna too. Loose dirt can scratch the coating on your tile, so it’s important to clean your floors frequently. Guys came... During carpet install, installers notified me they didn’t have enough carpet because sales rep took incorrect measurements. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Luna Flooring ranks 34 of 210 in Flooring and Tiling category. Review #2146814 is a subjective opinion of poster. ConsumerAffairs is not a government agency. The home we bought had hardwoods and quarter round underneath and the homeowners had carpet over it. Please email your contact information to care@***.com. Without notifying me they had canceled the appointment. Also the regional manager called and said they will only charge us half the amount. Taimour, we know that your time is valuable, and sincerely regret to hear that your installation has not been completed. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Now we are without flooring and of course I am paying for a floor I do not have. They did not finish the installation and it took us 11 months not kidding 11 months to get a response to complete the job. Review #2059806 is a subjective opinion of poster. From the salesperson who clearly does not know the products they provide to never getting the job done. User's recommendation: Find someone else. I had wood floor planking put in by Luna Flooring in the kitchen, dining room, bathroom and family room. I was told they would be installed oh the August, 18, 2020. We're currently reviewing your concerns and will be in touch with you soon. Luxury Vinyl Plank (LVP) is one of the most durable flooring types on the market however it won’t keep its good looks without your help. Classic, modern, reclaimed, and exotic styles are available in a … I said that I got the card and he could just call. At this point I'm thinking remove the crap and refund my money. Our content is intended to be used for general information purposes only. But first, I had to “reattach” the planks to the concrete. … I took a couple quotes, and Luna's came in the best… they were very quick about it and I was impressed with how fast they got the old stuff out and gone. Also, I had a laugh at the context of the message of their automated order line because it said, “Your installer will be contacting you shortly, but certainly within an hour or two.” It would have been easier to say, “An installer will be scheduled. I have used the Encore cleaner and doesn’t look any different. Not to be out done, I purchased some Rejuvenate for a try. If they had to walk through a room and I was there, they would ask if they were disturbing me. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. I haven't had any complaints. For product availability and information for your current location, you may prefer browsing our Australia site. I gave them 48, I called back, they said they couldn’t find it and that they would have to do a missing order. We understand that your order has been cancelled and a refund has been processed. The carpeting is stain-resistant and easy to clean up. I was getting other estimates because I don't like going with the first choice until I've made sure that I'm getting the best, and I did two other people. Ideally water should only be needed to remove persistent dried residue once the bulk of dirt and dander is gone. Stay clear away from this company. In fact, applying wax to a floor that isn’t designed for it will just cause buildup and cut its luster. We apologize, and would like to follow up with you. Do you love how easy it is to maintain? The cost may have been a little bit more, but I like the quality of what I got. Hardest floor to keep clean. I would recommend them to anyone because it was a fantastic, great job. The only reason I finally got a response was..I suspect because I reached out to the lender and complained. Definitely check the manufacturer’s recommendations for your particular flooring product before you use a steam mop. They were very friendly too. As each day goes by I find more and more mistakes with the installation work, insufficient adhesion of the vinyl, improper sub-floor installation, bumps and wrinkles, sloppy/incomplete edge sealing, etc.

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